FDCPA Cease & Desist
How to Stop Convergent Outsourcing Collection Calls
If Convergent Outsourcing keeps calling you, federal law gives you a way to end it. Under the Fair Debt Collection Practices Act you can demand in writing that a debt collector stop contacting you. Once your letter arrives, the calls have to stop. Here is who Convergent Outsourcing is, why they have your number, and exactly how to shut the calls down.
Convergent often collects on old telecom bills. Check the date of the debt first, because debts past your state's statute of limitations cannot be won in court.
Who is Convergent Outsourcing?
Convergent Outsourcing is a third party collection agency that works accounts for telecom carriers, utilities, and financial companies. It typically collects on behalf of the original creditor rather than buying the debt, and often offers settlements for less than the full balance.
Company type
collection agency
Commonly collects
telecom bills · utility bills · financial accounts
You can check any collector's complaint history in the CFPB's public complaint database at consumerfinance.gov before you engage with them.
Your rights when Convergent Outsourcing calls
Two federal rules control how Convergent Outsourcing may contact you. The FDCPA (15 U.S.C. § 1692c) gives you the right to cut off contact entirely with a written request. Regulation F, in force since 2021, adds hard limits on call frequency: a collector may not call you more than 7 times within 7 days about a single debt, and after speaking with you they must wait 7 days before calling about that debt again.
- Validate first. Within 30 days of first contact you can demand proof of the debt. Collection must pause until they provide it.
- Then send a written cease and desist. Cite 15 U.S.C. § 1692c(c) and send it by USPS Certified Mail with return receipt. Phone requests do not trigger the law. It has to be in writing.
- Keep everything. Save the receipt, the green card, and a log of any call after delivery. Each violation is worth up to $1,000 in statutory damages plus attorney fees, and consumer attorneys take these cases on contingency.
Start Your Cease & Desist Letter for Convergent Outsourcing
Cites 15 U.S.C. § 1692c(c) and your state's debt collection law. Formatted for USPS Certified Mail. Instant PDF download.
Start My LetterInstant PDF download
Convergent Outsourcing FAQs
Is Convergent Outsourcing a legitimate company or a scam?
Convergent Outsourcing is a real collection agency based in Renton, Washington, not a scam operation. But legitimate company does not mean accurate debt. Collectors regularly pursue balances that are wrong, already paid, past the statute of limitations, or belong to someone else. Ask for written validation of the debt before you pay or even acknowledge it.
Why is Convergent Outsourcing calling me?
Convergent Outsourcing typically collects telecom bills, utility bills, financial accounts. As a third party agency, they were hired by the original creditor to collect on its behalf. If you do not recognize the debt, request validation in writing within 30 days of their first contact.
How do I make Convergent Outsourcing stop calling?
Send a written cease and desist letter citing 15 U.S.C. § 1692c(c), the FDCPA cease communication provision. Send it by certified mail with return receipt so you have proof of delivery. Once Convergent Outsourcing receives it, they may only contact you to confirm they are stopping or to notify you of a specific legal action. Any other contact is a violation worth up to $1,000 in statutory damages plus attorney fees.
Can Convergent Outsourcing still sue me after I send a cease and desist?
Yes, a cease and desist stops contact, it does not erase the debt. If the debt is valid and within the statute of limitations, Convergent Outsourcing could still file suit. In practice, most accounts are never litigated. If you are served with court papers, respond by the deadline, because ignoring a lawsuit leads to a default judgment.
Dealing with a different collector?
Want the full legal background? Read our guide on how to stop debt collector calls under the FDCPA or check your state's cease and desist rules.
Company details are provided for general information and may change. This page is not legal advice and kweldoc is not affiliated with Convergent Outsourcing. kweldoc is a document drafting tool, not a law firm.